FREQUENTLY ASKED QUESTIONS
Are all your products handmade?
Yes every piece is lovingly handcrafted with care and attention to detail, making each item one-of-a-kind and made just for you.
Where are your products made?
All items are thoughtfully designed and handmade in Australia, using premium fabrics and materials chosen for comfort and quality
How long will my order take to arrive?
Orders are processed within 2–3 business days. Delivery typically takes 3–7 business days depending on your location.
Do you offer international shipping?
At this time, we ship within Australia only but we’re working on expanding worldwide soon!
What is your return policy?
We accept returns for faulty or damaged items within 7 days of delivery. Due to the handmade nature of our products, we cannot accept change-of-mind returns.
How should I care for my items?
Most products can be gently hand-washed or machine-washed on a delicate cycle using mild detergent. Always air dry to preserve softness and shape.
How can I contact you for questions or support?
You can reach us anytime at jassy_briggs@icloud.com, or message us on Instagram or TikTok @thecradlehaus — we’re always happy to help!